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PRIVACY & TERMS
Community Guidelines
Always Choose Respect
Treat everyone with consideration and respect. UtterFLOW is a safe and inclusive space. Everyone has a different and unique viewpoint. Be respectful in all interactions. Avoid discrimination at all costs.
Listen Actively
Listening just to answer back is not listening. Listening requires understanding and patience. Acknowledge the speaker’s space and air time without actively interrupting them.
Use Appropriate Language
Avoid discriminatory language at all costs. Don’t engage in hate speech or harassment. Keep conversations professional, especially with other Participants, and stay away from politics and religion.
Be Mindful of What You Share
UtterFLOW hosts public events. You are advised to be mindful of your own information and the extent to which you share. You are not obliged to share any information you don’t feel comfortable sharing. If you feel you are being harassed, immediately report it to contact@utterflow.ca
Don’t Spam or Engage in Self-Promotion
UtterFLOW is not an advertising platform for your or your associates’ content. We don’t consent to affiliation, unsolicited ads, promotions, or irrelevant content. However, if you believe you possess information or a product that can add to UtterFLOW, only then, have it emailed to contact@utterflow.ca
Follow Code of Honor
You are the sole representative of your account or invitation. At any moment, if we detect third parties accessing UtterFLOW instead of you, other than your legal guardian if under the age of eighteen, your access will be denied effective immediately.
Carry Integrity
There’s no point in filling up your assignments and work by other people or tools when you’re supposed to grow at your own pace. This is uniquely your experience and no one else’s to rob from you. You’re expected to do your own work. However, you’re free to get ideas externally or have your final version spell-checked.
Be Accountable
Take responsibility for your actions and your participation. Own your actions, even if considered as mistakes, and move to the next level. UtterFLOW will assist you whenever you need help.
Respect Intellectual Property
Being an informative and educational community, we highly value Intellectual Property rights. Make a habit of mentioning your shared content’s sources. If it’s personal, mention it. If the source is unknown, mention “source unknown.” If it’s generated by AI, mention the application name or website with the question or request in “quotations” and the date of the generated content. We urge you to not omit the logos, watermarks, or references on shared media. In Addition, you are not allowed to reproduce, take screenshots or pictures of, or publish UtterFLOW materials and content. UtterFLOW is a copyrighted service.
Report Issues
Be responsible and aware of what happens. See something? Report it directly to contact@utterflow.ca
Terms of Use
Introduction
Please read this form carefully before engaging in its “Terms” or “Terms of Use” on its website (utterflow.ca) and on all its online channels and possible upcoming in person interactions. UtterFLOW provides “Services” that include virtual English speaking “Courses” and other electronic Services. Our Terms also include our Privacy Policy and Community Guidelines. By Purchasing a Course or being a “Participant” of any other Services you understand, acknowledge, and agree with all of the terms. At any given moment, UtterFLOW may alter these terms and conditions and its Participants will be notified via email or within their Membership platform.
As used in the Terms, “we,” “us,” and “our” refers to UtterFLOW’s party.
Services
UtterFLOW offers predominantly online Services including but not limited to Courses, LUX Membership, Feeds, Digital Library, and Mindfulness. UtterFLOW may modify its Services and content without notice at any time.
Courses
We offer two types of Courses currently. “Independent English” is a single and non-repetitive English Session. The Participant has no commitment to work prior to or after the Session. Participants can book Independent sessions as much as they want, as there’s no limit to them. “Exclusive” Courses, on the other hand, are more holistic and require full participation. Exclusive Courses offer LUX Membership during their development.
LUX Membership
UtterFLOW Participants are not necessarily LUX Members. LUX Members are those who have purchased or who have been gifted with LUX Membership and/or Exclusive Courses. LUX Membership is a diverse and inclusive international online space for all. We encourage everyone to re-read the Community Guidelines that clearly explain our expectations and conditions to maintain our space respectful. You may cancel your membership at any time for the upcoming month. The existing month is not refunded.
Eligibility
All activity is generally restricted to individuals under 18 years of age. Individuals under 18 years of age but 13 years of age or older may access UtterFLOW’s Services in limited instances at our discretion through additional requirements, including approval of a Legal Guardian.
UtterFLOW is currently a customized brand for UAE residents, including tourists, students, employees, businesses, retirees, or citizens. UtterFLOW Services are for non-native English speakers. UtterFLOW does not teach basic English, all individuals are expected to be at any given English level so long as it’s above basic English. ESL/EFL teachers are not eligible for any of UtterFLOW’s Services. By accepting the Terms of Use to participate in UtterFLOW’s Services, you hereby represent that you are 18 years of age or older, or you are 13 years of age or older participating through a legal guardian’s consent, you are a UAE resident, you are an above basic English non-native English student, and you are not an ESL/EFL teacher. If you do not qualify or do not agree to these terms, you may not use the Services. UtterFLOW may deny any applicant at its discretion.
Conduct
By being an UtterFLOW Participant you are agreeing to our Community Guidelines promoting respect, inclusion, and integrity. You are responsible for what you choose to share with UtterFLOW Members and Participants. You are not obliged to share information you don’t feel comfortable sharing. You are expected to maintain a professional level especially while interacting with other Participants. You agree to avoid politics and religion. You understand that everyone has a unique viewpoint and that you can agree to disagree. You agree to not engage in any form of hate speech, harassment, and/or discrimination.
Registration
Individuals who have purchased or have been gifted with UtterFLOW Services still need to register. Registration has no fees. In order to better customize Courses or Services, we ask that you provide accurate and complete information about you or the represented party. By registering and using our Services, individuals are fully responsible for all use of their account and for any actions that take place through their account. UtterFLOW is not responsible for any malpractice resulting from individuals’ accounts that also contradict with our Community Guidelines.
Virtual Classrooms
UtterFLOW Courses take place online within virtual classrooms. One classroom is set for one individual* and not more. Everything shared within the virtual classrooms is confidential. Participants can refuse to share anything they may feel uncomfortable or unsafe to share. Individuals are not allowed, under any circumstance, to share or replicate UtterFLOW’s Intellectual Property.
*Exceptions include Child Participants or PWD assistance from other parties.
Participant Rights
As a Participant, you agree that the information you share is true and accurate. UtterFLOW Participants are invited to use their own Google accounts to access their Courses and their content as well as LUX Membership. During Courses, Participants have the space to experiment and train their skills in a non-judgmental, confidential, and safe environment. Whatever personal information is shared during Courses stays within the Sessions. You do not need to create an account with us. As a Participant, your information is protected in compliance with British Columbia’s Personal Information Protection Act (PIPA). We are not responsible for juridical restrictions or limitations occurring in certain parts of the world outside Canada. Participants are responsible for their own accounts and their own content. UtterFLOW is not responsible for Participants’ account security as Participants use their own Third Party accounts to access UtterFLOW Services.
Child Participant
Our Services are generally not intended for users under the age of 18. Children who wish to participate with UtterFLOW between the ages of 13 and under 18 are required to have a Legal Guardian to register to our Services at all times. In addition to the Participant Contract, Child Participants are required to have their legal guardian sign an extra Contract stating Consent from their side. UtterFLOW holds no liability for the child Participant and cannot replace the legal guardian’s protection and care.
Disability Assistance
A Person With Disabilities (PWD) can have assistance during their participation in UtterFLOW. UtterFLOW’s Disability Assistance form is designed to better support individuals requiring assistance to perform and complete UtterFLOW Services.
Consent
Consent is a legal agreement that individuals give in order to engage in an activity. Individuals are to choose between written, typed, electronically signed, or a selected option as digitized consent.
Give a Gift
You can Gift someone UtterFLOW Courses of LUX Membership. There’s no limit in giving. You can gift yourself as well. Not more than one person can be the recipient of the gift. Gifts are not refundable.
Donate
You can donate to UtterFLOW's digital library to help more people grow and change within their linguistic journey. You can also donate for individuals and future teachers so they can maximize their potential within their training period with UtterFLOW.
Payments
Full payment for participation in a Course or other Services is required at the time of purchase. All payments are accepted in USD only. Our Services are solely processed on our website utterflow.ca, any other website does not represent us.
Refund Policy
Live Courses and Book a Linguist are refundable within 48 hours of their purchase as long as they are canceled before 48 hours of their scheduled time. Live Courses are not otherwise refunded.
All payments are nonrefundable after 48 hours of their purchase. However, UtterFLOW may grant refunds or credits for Live Courses on a case-by-case basis at our sole discretion. Refunds may be applicable for Exclusive Courses only. Credits may be given in the event of system downtime from UtterFLOW’s side. Missed Live Course sessions are nonrefundable. If a user cancels their periodic LUX Membership subscription anytime during the billed subscription time period, they will not be refunded, however, they will continue to have access to the service through the end of their current billing period. All services except Courses are nonrefundable.
Privacy
All participating individuals of our Services agree to the Privacy Policy. By using the Service, you consent to the terms of the Privacy Policy. At any given time, we may update our Privacy Policy. Participants will be notified of changes via email.
Language
This agreement is written and presented in English (US). Translation to any other language may alter its authenticity resulting in ineffectiveness.
Links
Our Services are highly integrated with technology, they are renewed regularly, and they may include hyperlinks to websites or applications regulated by third-parties. If you decide to access websites or applications through our links, you do so at your own risk. You are the responsible party for your own Google account or other accounts you use to access UtterFLOW content or Services.
Termination
UtterFLOW, in its sole discretion, may terminate your access and use of its Services immediately at any time, for any reason. In such an event, you will have no further access to use its Services. UtterFLOW will not have any liability to you for any such action; provided, however, that if UtterFLOW terminates your participation in a Service other than for cause that contradicts with our Community Guidelines and/or Terms of Use, you will receive a pro-rata refund of your payments. We will have to terminate individuals or parties who are repeat copyright infringers, or those who may violate any applicable law or regulation.
Copyright
You acknowledge that UtterFLOW owns and retains all proprietary rights, including all copyright, database rights, and all other intellectual property rights and technical solutions, in and to the Services, including but not limited to designs, text, graphics, images, information, software, audio, and other files and their selection and arrangement, any learning contents, and methods. Access and use of our Service does not grant or provide you with the right, entitlement, or license to modify, reproduce, republish, post, or sell our proprietary rights. You may not use data mining, robots, scraping, or similar data gathering or extraction methods to obtain our proprietary rights. If you are a copyright owner and believe that any material available through our Service infringes upon your copyrights, you should contact us for immediate action at contact@utterflow.ca
Refund Policy
Privacy
General
UtterFLOW collects through its website, Forms, and social media accounts personal information from individuals. All personal information provided to UtterFLOW is collected and protected under The Personal Information Protection Act (PIPA) in British Columbia. Please note that we are constantly testing and improving our product features.
Your use of UtterFLOW is linked to its Terms of Use.
Data from children
Our Services are generally not intended for users under the age of 18. Children who wish to participate with UtterFLOW between the ages of 13 and under 18 are asked to share limited information. Children are required to have a legal guardian to register to our Services at all times. If UtterFLOW processes personal information from people 13 years of age unknowingly, we will delete them effective immediately the moment we are aware of it.
Data Retention
UtterFLOW will generally retain your personal information until participants complete or terminate their subscriptions. However, UtterFLOW may retain certain data longer if necessary to provide our Service and to defend our legitimate interests or those of third parties.UtterFLOW may also retain anonymous data indefinitely.
Links
Our Services are highly integrated with technology, they are renewed regularly, and they may include hyperlinks to websites or applications regulated by third-parties. If you decide to access websites or applications through our links, you do so at your own risk.
Data Transfer
UtterFLOW is based in British Columbia and processes data in Canada, which may not provide equivalent levels of data protection as individuals’ home jurisdiction. UtterFLOW may transfer the data of users outside Canada to Canada.
Privacy Policy Updates
At any given time, we may update our Privacy Policy. Participants will be notified of changes via email. We will also post the notice of change on our website as well utterflow.ca for transparency.
Contact Us
UtterFLOW is the data controller for the purposes of The Personal Information Protection Act (PIPA). UtterFLOW’s head office is located in Vancouver, BC Canada.
For all data privacy inquiries and any questions or concerns you have about this Privacy Policy, please contact contact@utterflow.ca
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